Shipping Policy
Production times, shipping details, and delivery expectations.
Production & Delivery Time
All custom apparel is made to order.
Most orders are delivered within 5–8 business days from the time of order. This includes both production and shipping time.
Timelines may vary depending on order size, customization requirements, and location.
Shipping Details
Orders are shipped using trusted couriers such as UPS, FedEx, and DHL.
Delivery times may vary slightly depending on your location and courier availability.
Shipping Costs
- Free shipping is available on team apparel orders of 15 or more items.
- Orders below this threshold will have shipping calculated at checkout.
- Accessories added to qualifying team orders will also be included in free shipping.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email.
Delays & External Factors
- Delays may occur due to courier issues, weather conditions, or high shipping volumes.
- Occasional delays may happen during peak seasons or holidays.
- We are not responsible for delays caused by third-party shipping carriers.
Shipping Address
Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions regarding your order or shipping, feel free to reach out:
info@qollie.ca
WhatsApp / phone support available
